FAQ'S
If you recently ordered a product or signed up to
any of our services on a 3-days trial basis for
€9.95 by registering to our website
and/or marketing
offer, please check your bank statement for more
information about this transaction - all
transactions are processed with 3D Secure
technology.
You are free to cancel your subscription at any time.
There is no mandatory membership period. If you wish
to terminate your membership all you have to do is
click on the My Account tab. Once your subscription
has been cancelled, no further charges will be made to
your card. Cancellation does not, however, affect
other services and/or benefits linked to your user
account for the period(s) charged.
Please note that for technical reasons you cannot
cancel your subscription to a service within the first
24 hours after having registered the account. If you
wish to terminate your membership before the
aforementioned lock period, please contact customer
service directly. If you choose to not cancel your
membership before the end of your trial period, then
your trial membership will turn into a basic
membership automatically and your card will be charged
at the standard subscription price of:
After you have cancelled your membership, no further
charges will be made to your card. Keep in mind you
can always reactivate your membership or register a
new service account at any time. Terminating your
membership does not affect other enabled services on
your skillsthey.com user account for the period that
have been charged already. skillsthey.com will send
you a notification of cancellation to the E-mail
address indicated when you opened the account. Lost or
non-delivered receipts do not annul the validity of
your request for cancellation. This is based solely
upon the information stored in the skillsthey.com customer database. Nevertheless, it is your sole
responsibility as a customer to enter a valid E-mail
address. It is also your responsibility as a customer
to check for E-mails that have been redirected to your
spam-folder. Please contact customer service if you
need more information on how to prevent these types of
errors in E-mail delivery.
| Membership price: | Renewal duration: |
|---|---|
| €58.00 | Every 14 days |
| €29.00 | Every 7 days |
| €14.50 | Every 3 days |
The trial subscription price is non-refundable and we
do not make refunds for incomplete monthly
subscriptions. We may, however, at any time and for
any reason decide to grant a refund, discount or
exclusive benefit to a subscriber. The amount and
terms linked to the refund in question, and the
decision to grant such a refund, is at our sole
discretion.
Your purchase is covered by a legal withdrawal clause. You may only terminate your initial purchase if your subscription has not been activated. When you accept the purchase and enter your skillsthey.com account you have automatically activated your membership. To withdraw your order or purchase, you must log off the skillsthey.com platform immediately after the initial purchase and avoid logging in again. Contact our customer service by E-mail to cancel your order. We will do our best to cancel your subscription and give you a refund.
Your purchase is covered by a legal withdrawal clause. You may only terminate your initial purchase if your subscription has not been activated. When you accept the purchase and enter your skillsthey.com account you have automatically activated your membership. To withdraw your order or purchase, you must log off the skillsthey.com platform immediately after the initial purchase and avoid logging in again. Contact our customer service by E-mail to cancel your order. We will do our best to cancel your subscription and give you a refund.
If you wish to access our service, you must first pay
the amount of €9.95 for a
3-day trial period. The trial
period amount is non-refundable from the moment you
start using the service. You may still apply for a
refund if the service hasn't been activated.
Our service includes a 3-day subscription trial
version of
€9.95 with a fixed trial period.
After the duration of
the trial period is over, your subscription is
automatically extended into a basic subscription plan
according to our Terms of services, to which you have
agreed. By terminating your subscription before the
trial ends, you will avoid this from happening. In
order to cancel your account, please contact us
immediately.
Our customer service is open 24/7 all year round and
can be accessed through E-mail, chat and phone. We
suggest that your first point of contact is via
E-mail. In case you are trying to contact us through
the chat service and have connectivity issues, please
send us an E-mail and a customer support
representative will contact you as soon as possible.
After you have terminated your subscription no further
charges will be made to your card. Any information
stored about you is deactivated according to our
service's GDPR policy. If you wish to get a refund,
you must NOT have activated or used the service. All
personal data can be erased upon request.
An introductory E-mail with all your login information
has been sent to the E-mail address used when you
opened the account. We recommend you check your spam
and trash folder. If you still have trouble finding
it, please contact our customer support.
